Shipping policy

Where we ship

We currently ship to addresses within the United States, including all 50 states.

Shipping cost

Shipping is free on all U.S. orders. There are no hidden handling or processing fees.

Processing time

Most orders are processed and shipped within 1 business day. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Once shipped, orders typically arrive within 2 business days. Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, weather, or events outside our control.

Tracking

You will receive a tracking number by email as soon as your order ships, so you can follow your delivery every step of the way.

Order issues

If your tracking shows delivered but you have not received your package, or if your order has not arrived within the estimated window, contact our support team at support@reconnecthearing.com or message our live chat. We are here 7 days a week and will help resolve it.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but contact us right away if you notice a mistake and we will do our best to help before the order ships.